Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the platform, listing a property, requesting property consultations, or communicating with our team:

• Account & Profile Information: Full name, email address, phone number, physical address, preferred language, and profile picture.
• Property Listing Data: Property location, pricing, photographs, area measurements, title status, and ownership verification documents.
• Identity & Verification Documents (KYC): Government-issued identity documents such as Aadhaar, PAN card, or RERA registration details for verified sellers, agents, builders, and service professionals.
• Service Interactions: Inquiries, consultation bookings, transaction histories, saved favorites/wishlists, and messages exchanged through our platform.
• Technical & Device Data: IP address, browser type, device identifiers, operating system, and usage analytics collected automatically when interacting with our platform.

2. How We Use Your Information

We use the collected information for various operational and legal purposes, including:

• Facilitating property discoveries, listings, virtual tours, and consultation bookings.
• Connecting property buyers and sellers with verified real estate professionals (lawyers, surveyors, builders, document writers, civil engineers, and loan executives).
• Verifying user identities, property titles, and maintaining safety and trust across our marketplace.
• Processing service transactions, invoicing, and subscription renewals.
• Sending transactional updates, property alerts, platform notifications, and responding to inquiries.
• Complying with legal obligations, anti-fraud standards, and applicable real estate regulatory frameworks (such as RERA).

3. Disclosure & Data Sharing

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information under the following limited circumstances:

• Direct Inquiries & Connects: When you express interest in a property or request professional consultation, relevant contact details are shared between buyers, sellers, or assigned verified service professionals.
• Service Providers: Trusted third-party vendors who assist in payment processing, cloud hosting, SMS/email communications, and mapping services under strict confidentiality agreements.
• Legal Compliance: When required by law enforcement, judicial authority, or government regulations to comply with legal processes or protect the rights, property, and safety of Facing360 and its users.

4. Data Security & Storage

Facing360 employs industry-standard technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. All sensitive identification uploads (KYC documents) are stored on encrypted cloud infrastructure with restricted access controls.

5. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to enhance session security, remember user preferences, analyze platform traffic, and deliver a personalized browsing experience. You can control or disable cookies through your browser settings, though certain platform features may function with limited capabilities.

6. Your Rights & Choices

You have the right to access, update, correct, or request the deletion of your personal account data at any time. You may manage your communications preferences or delete your account through your account settings or by reaching out directly to our support team.