Cancellation & Refund Policy

1. Exclusivity of Engagement & Non-Circumvention

The Property Owner or Client appoints Facing360 as its exclusive real estate consulting and property management facilitator during the active tenure of the Service Agreement. All dealings with prospective tenants, buyers, or licensees introduced or managed by Facing360 must be routed exclusively through official Facing360 channels. Direct circumvention or attempt to bypass Facing360 triggers non-circumvention penalties equivalent to one month's full license/rental fee or standard 2% statutory brokerage.

2. Scope of Services

Facing360 facilitates property marketing, verified virtual tours, legal documentation scrutiny, leave and license agreements, move-in/move-out inventory verification, security deposit coordination, and maintenance oversight. Services are rendered on a professional milestone basis tracked via dedicated Case Numbers.

3. Security Deposit & Rental Bond Settlements

Security deposits collected from tenants or licensees are managed strictly under verifiable escrow or agreed agency protocols:

• Instant Deposit Settlements: For Facing360-managed retainers, move-out inspections are conducted within 48 hours of vacancy, and refundable balances (net of verified utility dues or damages) are processed promptly.
• Owner-Managed Settlements: Where security deposits are retained by the Property Owner, the Owner undertakes to remit the refundable portion through Facing360 within three (3) business days of the final move-out report.
• Strict Digital Payments: All financial transactions must flow through authenticated digital channels (bank transfer, payment gateway, UPI). Cash transactions are strictly disallowed.

4. License Fee & Rental Remittance

Realized rental amounts collected from tenants are remitted to the Property Owner's designated bank account in accordance with the monthly rental cycle after deducting agreed management commissions, service charges, and applicable statutory taxes. Reconciliation disputes must be notified within six (6) months of transaction date.

5. Service Charges & Non-Refundable Processing Fees

Professional consultation fees, tenant finding charges, legal scrutiny fees, and marketing infrastructure costs represent active administrative expenditure. Once service execution, site verification, or digital publishing has commenced, base processing fees are non-refundable, except where explicitly covered under an SLA milestone refund guarantee.

6. Premium Consultation SLA & 90-120 Day Refund Undertaking

For clients enrolled under the Premium Consultation Package (₹15,000 + GST):

• The consultancy engagement remains valid for a dedicated SLA window of 90 to 120 days from the agreement execution date.
• Facing360 provides 0% commission facilitation on the final property transaction.
• In the event no successful buyer/tenant transaction is closed within 90 to 120 days, a 100% refund of the paid consultation fee will be initiated upon client request.

7. Cancellation Protocol & Notice Period

Either party may terminate a long-term service or management agreement by providing a minimum of 30 days' prior written notice. In cases of lock-in periods agreed under specific rental agreements, premature termination without cause shall attract liquidated damages as stipulated in the contract.

8. Refund Turnaround & Processing Timelines

All eligible, approved refunds (including deposit settlements, excess collections, or SLA-guaranteed consultation refunds) will be processed through the original payment gateway or bank account within 5 to 7 working days from the date of formal approval.

9. Limitation of Liability & Indemnity

Facing360's total aggregate liability arising out of any service agreement, whether in contract, tort, or otherwise, shall not exceed the total management service fees actually received by Facing360 in the preceding three (3) months. Property Owners and Clients agree to indemnify Facing360 against third-party ownership disputes, title encumbrances, or statutory violations relating to the subject property.

10. Contact & Dispute Resolution

All disputes shall first be resolved through good-faith mutual discussions. If unresolved, disputes are subject to the exclusive jurisdiction of competent courts in Vizianagaram / Visakhapatnam, Andhra Pradesh.